A young woman who, in 1982, leaves Illinois to work at the Sun Down Motel in Fell, New York, where she becomes deeply involved in unraveling a series of strange and haunting occurrences.

A resident of Fell with a troubled family history, who forms a close bond with Carly as they both seek to address the past and confront the secrets lingering around the motel.

A former police officer in Fell, who in Carly's timeline offers guidance and support while harboring her own secrets from the past.

A traveling salesman in 1983 with a suspicious presence at the Sun Down Motel, whose connection to several critical events raises questions about his true nature.

One of the ghosts haunting the Sun Down Motel, whose restless spirit influences the events unfolding throughout the story.

The ghostly former front desk worker of the Sun Down Motel, connected to a tragic incident at the motel's pool.

A ghost of a young boy who died in a pool accident at the Sun Down Motel, often seen running through the corridors in confusion.