The former housekeeper at Darlington Hall, who left to marry and now lives in southwest England. She shares a deep, unspoken connection with Stevens, which greatly influences his personal and professional life.

A wealthy British aristocrat and former owner of Darlington Hall, who plays a significant role in Stevens's life and professional career. Known for his traditional values and controversial political associations, he is a central figure in Stevens's memories.

An American businessman and Stevens's employer after purchasing Darlington Hall. His casual demeanor and modern attitudes contrast with Stevens's traditional views, creating friction and symbolizing the changes in society.

Stevens's father, also a butler, whose declining health and professional struggles are depicted during his time at Darlington Hall. He serves as a model for professionalism for Stevens, but also a poignant reminder of the costs of over-committing to one's work.