A banker and volunteer fireman whose civic-mindedness inspires his son, Welles; Jeff is the one who gave Welles the red bandanna that became emblematic.

Welles’s mother, who starts her career in biology research before raising a family and later working in sales; she struggles with premonitions and seeks closure after September 11.

Welles’s close friend from an overseas internship, who shared an apartment with him in Manhattan.

Welles’s coworker during his first year at an investment firm, who narrowly avoids being at the World Trade Center during the attack.

A state tax agent seriously injured on September 11, helped to safety by Welles, later forging a friendship with his family.

A former volunteer at Empire Hook and Ladder Company who worked with FDNY's Marine One, playing a role in nurturing Welles's passion for firefighting.

One of the individuals rescued by Welles, who helps confirm his identity posthumously.

Welles’s sisters who participate in honoring his memory, with Honor delivering a eulogy at his service.