Stella is an older elephant at the mall, wise and experienced, having spent years in a human circus. She remembers every detail of her past and shares her stories with Ivan and Ruby, gently pushing Ivan to confront his own past and helping him find his true purpose.

Ruby is a young, spirited elephant brought to the mall, who forms an immediate connection with Stella, whom she calls Aunt Stella. Her arrival prompts both Stella and Ivan to rethink their situations, as they fear she will share their confined fate.

Bob is a small stray dog who sleeps on Ivan's belly. He prides himself on being free and independent after surviving abandonment as a puppy. While appearing cynical and independent, Bob cares deeply for his animal friends and eventually finds a home.

Julia is the artistic 10-year-old daughter of the mall janitor, George. She spends time with the animals, particularly Ivan, and unlocks Ivan's artistic talents with a crayon and paper. Her compassion and understanding of suffering guide Ivan towards a brighter future.

George is the mall janitor and Julia's father. He is a loving parent, trying to manage familial responsibilities while maintaining his job. Although initially hesitant, he ultimately aids Julia's efforts to help the mall animals find a better life.

Mack is the owner of the Big Top Mall, overseeing the animals and circus. He once cared for Ivan as his child but later prioritizes financial gain over animal welfare. Mack's actions reflect a complex character, neither entirely malicious nor entirely caring.