Elsa's eccentric and rule-defying grandmother, known for her storytelling and the creation of fairy tales set in the Land-of-Almost-Awake. She is Elsa's biggest supporter and defender.

Elsa's orderly and organized mother who is expecting a baby with her boyfriend George. She manages her role as a hospital manager and navigates her complicated relationship with Granny.

A rule-following resident of Granny's building who often clashes with Granny due to her strict adherence to regulations. She supports her husband Kent while also experiencing personal growth.

A first-floor tenant in Granny's building, initially perceived as frightening but revealed to have a kind and gentle nature. He is deeply affected by his past experiences.

Elsa's father, who is divorced from Mum and lives with his wife Lisette. He has difficulty with unexpected situations but grows closer to Elsa throughout the story.

A large black dog kept by Granny, initially feared by Elsa but later becomes her protector and companion. Symbolically represented in Granny's fairy tales.

A gruff taxi driver and guardian figure for Elsa, with a past connection to Granny and familial tension with his brother Kent.

A tenant who lost her family in the 2004 tsunami and now lives in Granny's building. She struggles with her grief but finds healing and connection with others.

Britt-Marie's entrepreneur husband keen on profit from converting apartments, with an uneasy relationship with his brother Alf and a complicated personal life.

A kind couple living in Granny's building, loving parents and grandparents, who provide support and warmth to those around them.

A young tenant who, despite his unspecified syndrome, is full of laughter and joy. He is a beloved presence in the community and represents innocence and happiness.