84 pages • 2 hours read
How to Win Friends and Influence People
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Exam Answer Key
Multiple Choice
1. B (Various chapters)
2. A (Various chapters)
3. D (Various chapters)
4. B (Various chapters)
5. B (Various chapters)
6. C (Various chapters)
7. A (Various chapters)
8. C (Various chapters)
9. D (Chapter 3)
10. B (Various chapters)
11. C (Various chapters)
12. A (Various chapters)
13. C (Various chapters)
14. C (Various chapters)
15. B (Various chapters)
Long Answer
Answers will vary; these responses include some possibilities your students might include.
1. The first thing I would do is ensure I fostered good relationships between the staff and myself so that every person feels important. One way I could resolve the problem is to lead by example and demonstrate the way I wanted my staff to behave. I could spend more time being present with my staff to ensure they are following through with work. If I had to correct a staff member, I would highlight their positive qualities, reassuring them that those qualities will aid in their corrective action. I would let staff members choose the best way to behave in the workplace and invite them to outline their expectations for me. Finally, if all else fails, I would present challenges to my staff to motivate them. (Various chapters)
2. The message of the book is to be well-liked, one should consider other people’s wants and needs instead of their own.
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