Mike is Pete Earley’s son, diagnosed with bipolar disorder during college, whose experiences with mental illness and the legal system drive the narrative. His resistant attitude toward medication highlights challenges faced by individuals and families dealing with mental health issues.

Carl is a resident at Passageway, a treatment program, who has schizophrenia and is observed by Pete Earley. His situation provides insight into the program's model and its impact on clients.

An incarcerated woman with schizophrenia, Alice Ann Collyer is frequently caught in the cycle of hospitalization and jail. Her story exemplifies the “revolving door” phenomenon within the criminal justice system.

April Hernandez is a young woman in Miami with schizoaffective disorder, whose life underscores the vulnerabilities faced by women with chronic mental illness. Her experiences illustrate the impact of neglect and misinformation on her well-being.

Freddie Gilbert is an inmate with chronic and severe mental illness encountered by Earley in jail. His journey through treatment and back to incarceration highlights the challenges of achieving lasting progress.

Ted Jackson is an incarcerated man with bipolar disorder who struggles with delusions and seeks advice from Earley. His dependence on others for support underscores the difficulty of managing mental illness after release.

Judge Leifman is a reform-minded advocate for individuals with mental illnesses within the criminal justice system. His efforts to influence legislation showcase the potential for systemic change.

Tom Mullen is the director of Passageway, a Miami residential treatment program known for its innovative methods. His dedication and success represent a beacon of hope for effective mental health care.

Dr. Poitier is a forensic psychiatrist at the Miami-Dade County Pretrial Detention Center, who guides Earley through his understanding of mental health treatment in the justice system. His work emphasizes the importance of compassionate care.

Judy Robinson is a NAMI chapter leader and advocate who supports families dealing with mental illness. Her efforts contrast with those in authority, providing a personal look into family advocacy.

DeeDee Sanbourne is a woman with schizoaffective disorder who became pivotal in a lawsuit challenging deinstitutionalization practices. Her story warns of the risks associated with inadequate mental health service transitions.

Dr. Torrey is a renowned psychiatrist and author of guides for families dealing with mental health issues, advocating for legislative change like Kendra’s Law. His work supports the need for structured mental health policies.