The novel's narrator who provides an outsider's perspective on Cranford society while forming close ties with the main characters, especially Miss Matty. Her narration allows the reader to learn about the town without revealing much about her own life.

The authoritative older sister of Miss Matty and former matriarch of Cranford, known for her strict adherence to social propriety and traditional values. Her influence on Cranford persists even after her death.

Cranford's most prominent gossip and one of Miss Matty’s closest friends, known for her outspoken nature and vivid storytelling. Despite her sometimes critical demeanor, she shows loyalty to her friends in times of need.

An elderly yeoman and Miss Pole's cousin, who once courted Miss Matty. He lives independently according to his own values and has a deep love for literature.

The mischievous younger brother of Miss Matty and Deborah, who ran away from home as a child but returns later in life. He arrives with adventurous stories and a protective attitude toward Miss Matty.

The widowed sister-in-law of the late Earl of Glenmire and a figure of social authority in Cranford. She is seen as dull and tiresome by other women in the community but is respected for her knowledge of etiquette.

Mrs. Jamieson's sister-in-law, known for her friendly and approachable demeanor. She surprises the Cranford ladies with her modesty and lack of concern for social status.

The loyal and outspoken maid of Miss Matty who remains dedicated to her even during financial difficulties. She is resourceful and determined to care for her employer despite societal restrictions.

Three lower-status women in Cranford who participate in the town's social life. They are tolerated by the Cranford ladies and each have their connections and quirks, contributing to the community in their unique ways.

An army captain who moves to Cranford with his daughters and initially clashes with local customs due to his straightforward manners. Over time, his practical sense earns him acceptance among the women of Cranford.

A traveling magician whose exotic appearance initially causes suspicion among the Cranford women. He is later revealed to have a more relatable identity, easing the town's concerns.