Dell is a mid-thirties school counselor at the Bakersfield District, initially indifferent and detached. His encounters with Willow and her situation inspire him to rethink his ways and eventually grow into a more responsible and compassionate individual.

Mai is a 14-year-old high school freshman who becomes Willow's best friend. She is mature and quick-witted, often taking on the role of her family's protector and coming up with creative solutions to support Willow.

Pattie is the mother of Mai and Quang-ha, a pragmatic and hard-working woman who takes Willow in after her parents' death. Her logical approach and maternal nature create stability and a nurturing environment for her children and Willow.

Jairo is a taxi driver who has a transformative encounter with Willow. Inspired by her insights, he decides to make positive changes in his life, including pursuing education and addressing health issues.

Quang-ha is a high school sophomore and Mai’s older brother. Initially resistant to change and Willow’s presence, he gradually grows to embrace his family’s new dynamics and shows support for Willow.