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76 pages 2 hours read

Built to Last: Successful Habits of Visionary Companies

Nonfiction | Book | Adult | Published in 1994

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Chapters 9-10Chapter Summaries & Analyses

Chapter 9 Summary: “Good Enough Never Is”

Visionary companies perpetually strive for progress, never content with mere competition but dedicated to surpassing their past achievements. This relentless pursuit of improvement extends beyond internal ideation, encompassing substantial investments in the future and nurturing promising talents. Visionary companies embrace emerging technologies, constantly seeking novel avenues for enhancement.

A pivotal strategy these companies employ is deliberately cultivating discomfort within their organizational fabric. Comfort, viewed as a breeding ground for complacency, is eschewed in favor of proactive improvement. Procter & Gamble exemplify this ethos through an innovative competition framework among their brands, fostering internal rivalry for continuous enhancement. Merck strategically relinquishes market shares of declining products, compelling innovation, or the consequences of unprofitability. Motorola prematurely terminates aging product lines, instigating the creation of new offerings. General Electric mandates public acceptance or rejection of proposals by managers, instilling accountability. Boeing adopts a competitive perspective analysis by managers, stimulating the identification and rectification of product weaknesses. Wal-Mart aims to surpass the previous year’s daily sales, while Nordstrom and Hewlett-Packard employ peer ranking mechanisms.

Comparatively, comparison companies exhibit a dearth of such “mechanisms of discomfort,” often fixating on short-term successes (190).

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